Jira Service Management

{"xsrfToken":"B47L-ZQAS-MKQU-4USA_eff8ffb1bb57987ef8f247d9d383dec5226fbf88_lout","branding":{"id":"1","key":"onegov","name":"OneGov","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/27","theme":{"headerBGColor":"#000c17","headerLinkColor":"#ffffff","headerLinkHoverColor":"#03203b","headerLinkHoverBGColor":"#03203b","headerBadgeColor":"#03203b"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/0d946cf3-c8ac-4a64-9784-c947c014a03c/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5ZmMyMjJhNC03YmVkLTQ0ZTItYmM3ZS1lY2UyOTY1MTcwZGUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjBkOTQ2Y2YzLWM4YWMtNGE2NC05Nzg0LWM5NDdjMDE0YTAzYyI6WyJyZWFkIl19LCJleHAiOjE2ODA0MjI3ODIsIm5iZiI6MTY4MDQyMjE4Mn0.k4YQ-15WErWQoMs0EMqIooM3Z4jhOh7hgl69SY6I_MU&client=9fc222a4-7bed-44e2-bc7e-ece2965170de&mode=fit","logoId":"0d946cf3-c8ac-4a64-9784-c947c014a03c","isLogoAvailable":true,"helpCenterTitle":"Search our online knowledge-base or create a ticket below","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Search our online knowledge-base or create a ticket below","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"},"en-UK":{"localeDisplayName":"English (UK)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#20517e","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false},"portal":{"id":"1","key":"onegov","projectId":10000,"serviceDeskId":1,"name":"OneGov","description":"Online Permit & Form Management","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":false,"reqTypes":[{"id":"53","name":"New Feature Request","descriptionHtml":"","callToAction":"New Feature Request","introHtml":"For requests for features not already in OneGov","icon":10623,"iconUrl":"https://rtvision.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10623","groups":[12],"key":""},{"id":"50","name":"Notification","descriptionHtml":"","callToAction":"Notification","introHtml":"For issues with email notifications","icon":10626,"iconUrl":"https://rtvision.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10626","groups":[12],"key":""},{"id":"51","name":"Permit/Application Help","descriptionHtml":"","callToAction":"Permit/Application Help","introHtml":"For questions about permit administration","icon":10432,"iconUrl":"https://rtvision.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10432","groups":[12],"key":""},{"id":"52","name":"Reports","descriptionHtml":"","callToAction":"Reports","introHtml":"For questions about Dynamic Reporting and report creation assistance","icon":10624,"iconUrl":"https://rtvision.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10624","groups":[12],"key":""},{"id":"2","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"Having trouble accessing certain websites or systems? We'll help you out.","icon":10420,"iconUrl":"https://rtvision.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10420","groups":[],"key":""},{"id":"1","name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","introHtml":"Get assistance for general IT problems and questions.","icon":10427,"iconUrl":"https://rtvision.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10427","groups":[],"key":""},{"id":"6","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"Request a new account for a system.","icon":10400,"iconUrl":"https://rtvision.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10400","groups":[],"key":""},{"id":"5","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"For example, if you need to administer JIRA.","icon":10425,"iconUrl":"https://rtvision.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10425","groups":[],"key":""},{"id":"11","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"For example, a new mouse or monitor.","icon":10419,"iconUrl":"https://rtvision.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10419","groups":[],"key":""},{"id":"10","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"If you need a software license, raise a request here.","icon":10437,"iconUrl":"https://rtvision.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10437","groups":[],"key":""},{"id":"9","name":"Set up a phone line redirect","descriptionHtml":"","callToAction":"Set up a phone line redirect","introHtml":"Request a redirect of our phone systems for a specific date and time.","icon":10421,"iconUrl":"https://rtvision.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10421","groups":[],"key":""}],"reqGroups":[{"id":12,"name":"General"}],"orderMapping":{"12":[51,52,50,53],"4":[14,9],"5":[14,10],"1":[14,1],"3":[6,2,5],"2":[1,10,11]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"97aafd52-a203-3773-b927-282b318040c0","appLinkName":"System Confluence","spaceKey":"GOV","spaceName":"OneGov","isServer":false},"labels":[],"projectKey":"ONEGOV","serviceDeskId":1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ONEGOV","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"Help Center","description":"Welcome to the help center - we're here to help! Raise a request from the options provided.","kbs":{"kbEnabled":true,"appLinkUrl":"https://rtvision.atlassian.net/wiki"}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}