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  1. Navigate to the permit view page.

  2. Click on the Conversations tab.

  3. You will see a list of ‘groups’ of conversations here.

  4. Click ‘View Conversation’ to see the entire thread of messages back and forth.

  5. Optionally reply to a message.

  6. Click the ‘Conversations’ tab again to get back to the view page of the groupings.

  7. Optionally start a new conversation (employees only).