Page Comparison

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1. Depending on the application, you may see different ticket types, but they should all have these main options below:
   1. Application Question - general how-to questions for application use
   2. Suggest an Improvement - let us know what we could do different/improve
      1. RtVision will offer a development quote if the change is specific to the needs of your city/county
         1. Quote/Agreement signed by county/city
            1. RtVision will add it to the development schedule to complete for your application only.
         2. Quote/Agreement not signed by county/city
            1. RtVision will add the idea to a list of suggested improvements to be voted on during the next user group meeting.
               1. There is no guarantee the requests will make it onto the development schedule.
                  1. If you would still like the change to be made after it does not pass with voting, you can always sign and return the quote/agreement to us to have the change made for your site only.
   3. Report a Potential Issue - when something does not seem to be working correctly
2. Fill in the required field and use a valid email address to receive communications for the ticket.
   1. You do are not HAVE required to create an account, however, we do suggest it.
      1. Click here to create an account.
         1. Creating an account gives you access to all of your tickets, past and current, and also allows you to view and download any attachments added to the issue from RtVision Support.
   2. When you submit, you will be asked to select some images from a recaptcha security check. These images may show signs, bridges, cars, or anything really. Select all that are applicable and submit.
      1. We do not control what displays and sometimes the signs are in a foreign language.
3. You will then get an email confirming your ticket. Once RtVision Support replies, you will get an email of that reply as well. You can continue replying to the email thread, or login to add comments/responses to your ticket.
   1. To access your ticket(s) after logging in, click on the profile image in the upper right, then the "Created by me" option
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4. Let us know how we did! - Once a ticket is closed/resolved, you will get an email to rate our service.

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