Invoices And Payments

When you are filling out an application that has fees/charges this will create an invoice for you under your user account.

1. Select your payment method in the application process under the invoice step; most agencies allow check or online/credit card/ach payment options. Each agency may use different payment providers as well as have different protocols for accepting payments - please be sure to reach out to the agency if you have any questions on those protocols.

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2. If you select to pay online, you may optionally add multiple invoices to a ‘cart’ and pay for all at once, or you may pay for this individual invoice by selecting Pay With “X” right away.

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3. If you choose to add the invoice to a cart, you will have two options to access those invoices

   1. navigating to your cart from the permit type dashboard under the 9 dot menu

   2. navigating to your cart from the “My Invoices” option under the 9 dot menu

4. You may also, optionally, remove invoices from the cart if you want to pay for them separately

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5. When you are ready to pay for all invoices in your cart, select Pay With “X” and continue to the payment provider’s webiste.

6. Once you are done, you will want to ensure you are brought back to the permitting site and check that your invoice was marked as ‘paid’.

   1. If your invoice was not marked as paid, please reach out to the agency who you are filling out the permit with (not the payment provider) and they can check their records and may need to manually mark the invoice paid.