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If a project owner bid key cannot be located after bid opening, the bid key will need to be rekeyedrecreated.  This also requires bidders to upload their private keys to complete the decryption process.

To do so:

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1. Log into bidVAULT
2. Go to 'User' tab>>My Bids
3. Find the project in the list of completed bids and click on 'Rekey' from the bid opening dashboard.  The project owner will then receive a new bid key for opening.
4. If the bid opening date is not close or has not passed, bidders only need to log into their bids in order to resync their encryption key with the new project owner encryption key.
5. If the bid opening date has passed, all contractors who bid will need to follow the below instructions to rekey their bids as well.  You can notify bidders by posting a message in OneOffice or by reaching out to each agency.  RTVision can see a list of bidders after bid opening, please contact support@rtvision.com for that information.  Instructions for contractors:
   1.  Log into bidVAULT
   2. Go to User tab>>My Bids
   3. Click on 'Rekey' – upload bid key used
6. – the application will automatically find the encryption key saved to your browser.  If it does not, you will need to select the key file and upload to complete the rekey process.  Once all contractors have rekeyed (or uploaded their bid key), the project owner can then proceed with bid opening using the their new public key received in step 1.

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